FAQs
Everything people usually ask us, in one place. If your question isn't here, message us on WhatsApp at +91 83999 35999 or email info@leotude.com — we reply Monday to Saturday, 10:00 am to 7:00 pm.
Ordering
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders and reorder later.
I placed an order but got no confirmation. What now?
Check your spam folder first — confirmation emails often land there. If it isn't there after 15 minutes, message us with the phone number you used at checkout and we'll find the order.
Can I change my size or address after ordering?
If the order hasn't been dispatched yet, yes. Message us as soon as you can with your order number. Once it's with the courier we can't change it.
Can I cancel my order?
Only before it's dispatched from our warehouse. After that it can't be cancelled, but you can still return it once it arrives.
Sizing and Fit
How do I pick the right size?
Every product page has a size guide with measurements in inches. Measure a t-shirt you already own and like the fit of, and match it to the chart — that's more reliable than going by your usual size, which varies between brands.
What does "oversized" actually mean?
Oversized pieces are cut deliberately roomy, with dropped shoulders and a wider body. Take your usual size for that intended look. If you'd rather it sat closer to the body, size down.
I'm between two sizes. Which should I take?
Go up. On an oversized cut the larger size reads as intended; the smaller one can end up looking like a regular tee that doesn't quite fit.
How do kids' sizes work?
Kids' sizes are listed by age — 1-2 years, 3-4 years and so on. Ages are a starting point, not a rule. If your child is tall or broad for their age, check the measurements in the size guide rather than going by age alone.
Payment
What payment methods do you accept?
Cards, UPI, net banking, and Cash on Delivery where it's available for your pin code. You'll see everything you can use at checkout.
Is Cash on Delivery available everywhere?
Most pin codes, not all. Enter your address at checkout and COD will show up if the courier supports it there.
Is it safe to pay on your site?
Yes. Payments are handled by the payment provider, not by us — we never see or store your card details.
My payment failed but money was deducted.
Failed payments are reversed automatically by the bank, usually within 5-7 working days. If it hasn't come back after that, send us the transaction reference and we'll chase it.
Shipping
How long does delivery take?
Between 48 hours and 10 days from the date you order, depending on your pin code. Most orders arrive well inside that window.
How do I track my order?
You'll get tracking details once your order is dispatched. You can also check the Track Order page on our website.
My tracking hasn't updated in days.
Tracking sometimes stalls while a shipment is in transit between hubs. If it hasn't moved for more than 48 hours, message us and we'll follow it up with the courier.
Do you deliver to my area?
Delivery depends on the courier's serviceability in your pin code. If your area isn't serviceable, we'll get in touch and either arrange a refund or find an alternative.
Do you ship outside India?
Not at the moment.
Returns and Refunds
What's your return window?
7 days from the date of delivery.
How do I return something?
Message us with your order number and we'll arrange a reverse pick-up. A fee of Rs. 69 per order is deducted from the refund — once per order, not per item, so returning three pieces from one order still costs Rs. 69.
What condition does it need to be in?
Unworn, unwashed, with the original tags and packaging intact. Anything that's clearly been worn or used can't be refunded.
When do I get my money back?
Once the return reaches us and passes our quality check, the refund is processed within 7 days to your original payment method. Shipping charges aren't refundable.
What if nobody comes to pick it up?
The courier attempts pick-up twice. If both attempts fail, you'll need to send it to our address yourself. Write your order number on the package and share the tracking details with us.
Can I return anything?
Almost everything. Accessories are excluded for hygiene reasons — that's noted on those product pages.
Do you do exchanges?
Return the piece you have and place a fresh order for the size or colour you want. That way you're not waiting for the return to reach us before the new one ships.
Products
Are the colours accurate?
We photograph as accurately as we can, but screens vary. Shades can look slightly different on your device than in person.
Will the print fade?
Not if it's washed properly. Turn the garment inside out, wash cold, and keep the iron off the print. That's what does most of the work.
Something I want is out of stock. Will it come back?
Often, yes. Message us with the product name and size and we'll tell you whether a restock is planned.
Do you sell wholesale or take bulk orders?
Yes — email info@leotude.com with what you need and the quantity.
Still stuck?
Message us on WhatsApp at +91 83999 35999 or email info@leotude.com. If it's about an existing order, send your order number and the phone number you used at checkout — it saves a round of questions.
