Refund policy
This policy explains how returns, exchanges, refunds and cancellations work at Leotude. For delivery timelines and shipping, please see our Shipping Policy.
Return Window
We offer 7 days hassle-free returns from the date of delivery. Please allow a further 5 to 7 days for the returned product(s) to reach us.
How to Request a Return or Exchange
To return or exchange an order, you must complete both of the steps below:
- Raise a return request on our website: Log in to your account on leotude.com, open your order and submit a return request.
- Fill the Return & Exchange form: Click here to fill the Return & Exchange form.
Important: The form must be filled using the same email address that is registered with your Leotude account (the email used to place the order). If the form is filled with a different email address, or if both steps are not completed, the order will not be eligible for return or exchange.
Reverse Pick-up
We provide reverse pick-up services for your convenience. A reverse shipment fee of Rs. 69 per order will be deducted at the time of refund, irrespective of the number of items in that order. This fee is charged once per order, not per individual product.
Pick-up will be attempted twice. If the courier company is unable to pick up the shipment after two attempts, you will need to send the shipment back to our address at your own cost. Reverse pick-up is subject to the availability of the service in your area pin code.
Proof of Handover to Courier (Mandatory)
When you hand over the return shipment to the courier, you must take a clear photo or video of the parcel being handed over. The order label on the parcel must be clearly visible. Without this photo or video proof, the refund will not be processed.
Sharing Payment Details for Refund
After the return has been picked up and the tracking status shows In-Transit, please contact us and share your payment details by email at info@leotude.com, mentioning your order number.
Unboxing Video (Mandatory)
Please record a complete, uncut video while opening your package, starting from the sealed parcel with the shipping label clearly visible. If any product is missing from the package, this unboxing video is mandatory as proof. Without the video proof, we will not be able to provide a refund or send the missing product.
Condition of Returned Items
Please return your product(s) in the same condition in which they were shipped, with all original tags and packaging intact. If products are returned in poor condition, or have clearly been worn or used, a refund will not be provided.
Non-Returnable Items
To maintain strict hygiene standards for our products, we do not accept returns on certain product categories, including but not limited to Accessories. Leotude may, at its discretion and without prior notice, change the products or categories to which this policy applies.
Refunds
Once your return reaches us and passes our quality check, please allow 7 days for the refund to be processed and for the amount to appear in your bank account or original payment method.
The following are deducted from or excluded from the refund amount:
- Shipping charges are non-refundable.
- The Rs. 69 reverse shipment fee, where a reverse pick-up was used.
Cancellations
Orders placed on Cash on Delivery (COD) or Prepaid can be cancelled within 2 hours of placing the order. Please contact us on WhatsApp or email within this time.
If the cancellation request is made after 2 hours, the refund will be processed after deducting the delivery charges and the reverse shipment charges.
Correct Contact and Address Details
While placing your order, please make sure you enter:
- A valid mobile number with incoming calls active, so that our team and the courier can reach you, and you can receive the delivery OTP.
- Your complete address with the correct pincode, including house/flat number, street, landmark and city, so the product can be delivered easily and without delay.
Leotude delivers orders only to the details provided by the customer at the time of placing the order. If an order is returned or cancelled because of an incorrect or unreachable mobile number, incoming calls being inactive, the delivery OTP not being received, or an incomplete or incorrect address or pincode, the customer will be responsible for it. In such cases:
- The shipping charges and reverse shipping charges will be applicable and borne by the customer.
- If the customer wants the same parcel to be dispatched again, the delivery charges for re-dispatch must be paid by the customer.
Return Address
Where you are required to send a shipment back to us yourself, please send it to:
Leotude Lifestyle Pvt. Ltd.
Plot No. 3, Pirana Road, behind Swastik Business Park,
Ode, Ahmedabad, Gujarat 382427,
India
Please write your order number clearly on the package, and share the courier tracking details with our support team so we can track the return at our end.
Need Help?
For any question about a return, exchange or refund, send us a direct message on WhatsApp at +91 93276 74740, or email info@leotude.com.
Support Timings: Monday to Saturday, 10:00 am to 5:00 pm.
Note: On Sundays, public holidays and festival holidays, our team will not be available to answer calls. You can still share your concern with us on WhatsApp or email, and we will respond on priority on the next working day.
