Shipping policy
Last updated: July 31, 2026
This policy explains how we process and deliver orders placed through this store. For returns, refunds and cancellations, please see our Refund & Return Policy.
Order Processing
Orders are processed and dispatched from our warehouse on working days. Once your order has been dispatched, you will receive tracking details so you can follow the shipment.
Delivery Timeline
Orders are delivered within the following timeline from the date the order is placed:
- Minimum: 48 hours
- Maximum: 10 days
Most orders arrive well within the maximum window. Delivery time depends on your location and on the courier's serviceability in your area.
Serviceability
Delivery is subject to the courier's service availability in your area pin code. If your pin code is not serviceable, we will contact you and arrange a refund or an alternative wherever possible.
Shipping Charges
Shipping charges, where applicable, are shown at checkout before you pay. Shipping charges are non-refundable, including on orders that are later returned.
Tracking Your Order
You can track your order at any time from the Track Order page, or by using the tracking link sent to you after dispatch. If the tracking has not updated for more than 48 hours, please get in touch and we will follow it up with the courier.
Delays
Delivery timelines are estimates and may be affected by circumstances outside our control, such as weather, courier delays, strikes, public holidays or restrictions in your area. We will keep you informed if we become aware of a delay affecting your order.
Need Help?
For any question about your shipment, send us a direct message on WhatsApp at +91 93276 74740, or email info@leotude.com.
We are available Monday to Saturday, 10:00 am to 7:00 pm. Any queries received outside these hours will be answered on priority the next working day.
